Điều Khoản & Điều Kiện

*All the rooms are non-smoking room
a) Rates, Taxes

All rates are inclusive of 5% service charge and 10% VAT (subject to change as per Government decree), non-commissionable and in Vietnam Dong
All rates in this contract are only valid for individual travelers
Rates above are only applicable for bookings made directly either to the hotel or through the hotel’s Reservations / Sales Office
Rates above are not guaranteed for last room availability and are subject to revision based on production review and / or market conditions at any point in time
Rates above are based on current exchange rates and subject to fluctuations on daily basis
Booking with eight (8) rooms & above is considered as group. Rates for groups and MICE and related Terms & Conditions are available on request
Calling by telephone to check room availabilities are not considered as a commitment for the reservation. Hotels are not required to a verbal confirmation of the availability

b) Check-in / Check-out

Early check-in charge

Late check-out charge

Until 18:00 : Half day charge will be applied.
After 18:00 : Full day charge will be applied.
Late check-out should be advised to hotel at least one day prior to check-out and confirmation will be subjected to room availability page 9 of 10

c) Amendment / Cancellations / No Shows

A non-refundable guarantee deposit of total room revenue.
The hotel accepted any amendment or postponement before 07 days onward prior to arrival date and reserves the right to impose the following cancellation / no show charge:
Group over 10 rooms: 50% of the first night will be charged if cancellation before 30 days, after that 100% will be charged.
Group 5-9 rooms: 50% of the first night will be charged if cancellation before 21 days, after that 100% will be charged.
Group 1-5 rooms: 50% of the first night will be charged if cancellation before 07 days, after that 100% will be charged.
No show on arrival date: Full of room charge for full length of stay.
All cancellations must be informed in writing and have to be acknowledge by hotel.

d) Child Policy (sharing room with parents): maximum 02 children under 12 years old per room

Under 06 years old : Complimentary
From 06 – 12 years old : VND 115,000 per children sur-charge for breakfast, VND 230,000 / children sur-charge for breakfast
From 12 years old up : Extra bed shall be required

e) GIT Policy

f) Payment Terms

Hotel(s) have the right to require guest’s deposit (FIT) of VND 1,150,000 per room per stay for incidental expenses and guest’s deposit (GIT) of VND 3,450,000 per group per stay
Group’s booking (over 5 rooms): 30% of room charge must be pre-paid upon the cut-off date and stamped on writing confirmation. Rest of room charge will be paid by company before guest check in 10 days
In case of reservation wish to extend directly by the guests without any confirmations from the travel agent, the hotel best available rates / walk-in rates would be appliedPage 10 of 10

g) Bank Account Details